Artwork & Files FAQ
- What type of files do you accept?
- Should I send files in RGB or CMYK color mode?
- What resolution should I send my file?
- How do I set up my crop marks & bleed ?
- Can I place borders on my file?
- Should I set up my file for proper rotation?
- How can I avoid issues with transparency?
- Should I send an example or proof file?
- Should I leave overprint on or off?
- Should I send the front and back in the same file?
- How do I set up a Spot UV job?
- How can I print a rich blues and not purple?
- How do I get a Black & White image in a CMYK file?
- How can I get it a rich black ?
- Why does my business card crack around the edges?
- What causes banding?
- What causes cracking on my scoring job?
- How do I set up a Spot AQ job?
- How do I set up a Plastic Card Job?
- How do I set up a Foil Mask job?
- What size is the rounded corner radius?
- How are Multi-Page Booklets counted?
- What is EDDM?
Please send .PDF and .EPS files with outlined fonts.
These files will likely speed up your turn-around time and are easier to work with.
Add crop marks and flatten your files before uploading.
We also accept: jpg, jpeg, psd, tif, tiff, eps, ai, and png.
CMYK color mode.
Nothing less than 300dpi.
Visit our Design Templates link to download a template for your particular project.
Please keep all text and anything you do not want cut at least .125" away from the cut line.
When sending an .eps or .pdf, make sure you include crop marks so we can cut the job correctly.
Bleed must extend further than the cut line.
Yes, just be aware of the cut-line and watch your borders to avoid an unwanted mistakes.
We require proper rotation and print ready files.
Files submitted are printed HEAD to HEAD as-is based off your files.
Make sure to set up your files before submitting so the final product will read the way you would like.
Front and back files need to be set up either both sides horizontally or vertically.
We will not be responsible for improper rotation.
Never place a glow, shadow or any other transparency on top of a spot color.
Convert your spot color to CMYK and flatten before sending.
DO NOT send files that you do not want printed.
We suggest that you turn all overprint objects off as unexpected results may occur if you have accidentally set certain objects to overprint.
We process one side at a time; requireing each side of a job must be on a separate file.
Include a Spot UV template file along with the regular full color file; this will show where the UV will be placed.
Use 100%W to indicate no UV and 100%K to indicate UV.
Leave at least a 30% difference in your Cyan and Magenta values.
To avoid purple, use a high % of cyan and a low % of magenta.
EXAMPLE: C 100 M 70 Y 0 K 0
Grayscale images that are converted to CMYK will have a color shift in the final print.
Always check the CMYK values of your grayscale in the final CMYK document.
If there are other values other than K in your grayscale image, there is a chance that the color will vary.
To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.
We recommend using >
C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.
This can occur when the card contains high values of ink.
This usually happens on a small amount of cards in the run.
To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.
Too many gradient steps, and going from a very light color to a dark color in a small area will cause banding.
When using a gradient, make sure you have enough room for a smooth transition.
When a job is coated with UV then scored and folded the job may begin to crack.
During use, the cracks will become bigger and the ink may start to chip off.
Cracking is normal when coated jobs are scored and folded.
Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen.
Include a Spot AQ template along with the regular full color file.
The Spot AQ template file is used to show where the AQ will be placed.
Use 100%W to indicate where you would like the AQ. 100%K, will indicate no AQ.
Frosted and clear plastic cards are transparent.
All plastic cards come with round corners at no extra charge!
Clear cards are completely transparent.
Frosted cards are semi-transparent and cannot be seen through easily.
The opaque white plastic cards are solid white with no transparency
Clear cards and frosted cards white area show up with no ink on the printed piece.
All colors that are printed on clear cards or frosted cards will be transparent as well.
With the clear plastic cards, there might be a small percentage that may have light scratches.
This issue originates from the manufacturer and is due to the material and handling.
To help compensate for this, we run overs of the clear plastic cards to help meet the required quantity.
Clear plastic cards will come with a thin protective layer on one side that can be peeled off.
This is to prevent the cards from scratching during packaging and shipping.
We offer Silver and Gold foil.
Each order can only have one type of foil, Gold or Silver.
You can't order a Foil Mask job with Gold foil on the front and Silver foil on the back.
Foil mask files are set up just like our Spot UV mask files.
The file can only be black and white.
Black in the areas you want the foil and white in the areas you do not want the foil.
If you order a Foil Mask job with Spot UV, you must provide separate mask files for the Foil (foil mask) and UV (spuv mask), in that case up to 6 files will need to be provided.
However, please keep in mind that the Foil and UV can't overlap.
Also please avoid using small / fine text or fonts for foil objects.
For best results, please make sure that foil coverage is less than 50% of the artwork area.
Also, be aware that there may be up to 1/16" shift on the placement of the foil.
Keep this in mind if you are trying to align foil with other printed artwork on the card.
We offer 1/4" and 1/8" radius round corners.
The outside cover is “Page 1”, the inside cover is “Page 2” and so on.
With Every Door Direct Mail (EDDM) sizes, you can offer your customers an easy, cost effective way to deliver their message to every door.
We makes it easy by offering the sizes and stocks that fit into the EDDM restrictions.
Use the USPS online tool to target areas you want to reach with your mailing — choose routes by neighborhood, ZIP Code, or city.
Get your mailing to every mailbox along the chosen routes — delivered by USPS Letter Carriers with the day's mail.
Spend as little as 14.5 cents per piece on postage.
For more information on how EDDM works, please visit https://www.usps.com/business/every-door-direct-mail.htm
NOTE: For all EDDM products, you are responsible for setup and delivery to USPS for EDDM processing.
We will use our standard bulk packaging to process your order.
No additional or specific handling is available.
USPS requirements for EDDM include choosing the area for mailing from the USPS system, bundling the postcards in packs of 50 and labeling each bundle for the preselected route.
We will not be responsible for these requirements.
For more information on how EDDM works, please visit USPS
If you have more questions about EDDM, call USPS for more information: